Privacy Policy

Last updated: March 23, 2026

Southeastern Renovation LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Quiz responses: style preferences, service type, project scope, budget range, timeline, and location
• Contact information: name, email address, and phone number
• Device information: browser type, operating system, and screen resolution
• Browsing behavior: pages visited, time on site, and referral source

How We Use Your Information

We use the information we collect to:

• Provide personalized renovation estimates based on your quiz responses
• Contact you about your project and schedule consultations
• Improve our website, services, and customer experience
• Send relevant content about renovations and home improvement (you can opt out at any time by clicking the unsubscribe link in any email or contacting us directly)

Third-Party Services

We use the following third-party services to operate our business:

• PostHog: Website analytics to understand how visitors interact with our site. PostHog collects anonymized usage data to help us improve the user experience.
• GoHighLevel: Customer relationship management (CRM) platform where we store contact information and manage project communications.
• Webflow: Website hosting platform that serves our web pages and may collect basic server logs.
• Google Analytics: Additional website analytics to track traffic sources, user behavior, and conversion metrics.

SMS / Text Message Communications

If you provide a phone number through our contact form, or by giving it to a representative during a consultation, you may receive text messages from Southeastern Renovation related to your project. Specifically:

• What you'll receive: Estimate confirmations, appointment reminders, project status updates, scheduling changes, and follow-ups from our team. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• How you opt in: You opt in by checking the SMS consent box on our contact form, or by verbally consenting during an in-person/phone consultation. The box is never pre-selected. Consent is not required to book a consultation or to receive an estimate.
• How you opt out: Reply STOP to any message at any time and we will immediately stop sending texts to that number. Reply HELP for assistance.
• Frequency: Message frequency varies based on your project. Most active customers receive 2–6 messages per week during an active renovation; fewer outside of an active project.
• Cost: Standard message and data rates may apply, depending on your mobile carrier plan. Southeastern Renovation does not charge for messages we send.
• Carriers: SMS is delivered via a registered Twilio Application-to-Person (A2P) 10DLC campaign. Carriers including AT&T, T-Mobile, and Verizon are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing purposes.

Full programme detail — opt-in methods, message frequency, rates, HELP and STOP handling, and carrier liability — is set out in our SMS Terms & Conditions.

For questions about our SMS practices, contact [email protected] or call (843) 718-8177.

Cookies

Our website uses cookies to enhance your experience:

• Essential cookies: Required for basic site functionality, such as remembering your quiz progress.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. These are set by PostHog and Google Analytics.

You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality. Most browsers allow you to block or delete cookies through the settings or preferences menu.

Your Rights

You have the right to:

• Access your data: Request a copy of the personal information we hold about you.
• Request deletion: Ask us to delete your personal information from our systems.
• Opt out of communications: Unsubscribe from marketing emails at any time or request to be removed from our contact list.

To exercise any of these rights, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: (843) 718-8177
• Mailing address: PO Box 93, Lake Wylie, SC 29710